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About Lazarus

Rooted in Telecommunications. Powered by Experience.

Lazarus was built by professionals who grew from frontline dialer roles into senior management within U.S. telecommunications campaigns. Our leadership has spent years supporting internet, fiber, and connectivity services understanding not only the technical offerings, but the customer expectations, compliance standards, and operational challenges behind them in both inbound and outbound campaigns.

This telecom-first background allows us to deliver structured, reliable customer service solutions while remaining adaptable to campaigns in other service-based industries.

  • Sales, Retention & CX Optimization
  • Telecom & Internet Customer Support
  • BPO, Training & CX Consultancy Services
  • Quality Assurance & Compliance Monitoring
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01.

Inbound & Outbound Dialing

High-Performance Inbound & Outbound Dialing That Converts Conversations Into Revenue

02.

Telecommunications & Internet Customer Support

Deliver reliable, knowledgeable support across telecommunications sales campaign

03.

Quality Assurance, Compliance & Governance

Ensure performance consistency and regulatory alignment

04.

BPO Based Sales Enablement & Campaign Optimization

Improve conversions, retention, and revenue through compliance-aware selling,

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Telecom-Focused CX Solutions

Customized Customer Experience
Solutions for Telecom & Internet Services

  • Tailored customer service, sales, and support models designed around telecom and internet service providers.
  • Data-driven quality assurance with expert evaluation and actionable CX insights.
  • Clear performance reporting with full operational context and compliance alignment.
  • Our solutions integrate seamlessly into your workflows to improve efficiency, retention, and customer trust strengthened by optional BPO support to scale teams.
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Consultancy & Enablement

Campaign Optimization,
Training & Operational Excellence

  • Hands-on consultancy to optimize sales, retention, and support campaigns across telecom and internet services.
  • Deep product understanding programs to help teams confidently handle complex telecom offerings, bundles, and promotions.
  • Structured agent and leadership training focused on performance, compliance, and customer experience excellence.
  • Continuous coaching and process refinement to improve conversion rates, reduce escalations, and drive long-term results.
  • BPO capacity support to improve conversion rates, reduce escalations, and drive sustainable long-term growth.
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Our Strengths

Core Capabilities
& Competitive Advantages

Telecommunications Expertise

Deep hands-on experience across U.S. telecommunications and internet service providers, including fiber, broadband, and bundled services enabling faster ramp-up and confident customer interactions.

Training & Workforce Enablement

Structured onboarding, product training, and continuous coaching programs that empower agents and leaders to deliver confident, compliant, and high-performing customer experiences.

Campaign Optimization & CX Strategy

Data-driven analysis and hands-on consultancy to improve sales performance, customer retention, compliance, and overall customer experience across inbound and outbound campaigns.

Digital Content & Creative Services

Expertise in supporting video production, graphic design, web agencies, and digital marketing teams through professional client communication, project coordination, and quality assurance, enabling creative teams to scale efficiently.

Industries We Serve

Customer Experience Solutions
Across High-Impact Industries

Industry

Utilities & Energy

Call center solutions

Industry

Digital Content & Creative Services

Personalized Digital Content Creation

Industry

Technology & SaaS

Product Knowledge Training

Industry

Telecommunications & Internet Services

Expert customer service, sales, retention

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Work with us

Ready to Defy the Ordinary?

Discover how our telecom-focused customer support, sales enablement, training, and CX consultancy services help you increase conversions, strengthen teams, and deliver exceptional customer experiences at scale.

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